Customer Service Representative

Ugnay Solutions Philippines OPC; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Ugnay Solutions Philippines is hiring Customer Service Representatives across Quezon City, Cubao, San Juan City, Taguig City, and Cebu City. Fresh graduates and career shifters are welcome to apply, with no BPO experience required.

Responsibilities include handling inquiries via voice, chat, and SMS, providing accurate information, and documenting interactions while maintaining a high standard of service. Willingness to work onsite and rotating shifts is expected.

Qualifications

• No BPO experience required.
• Strong English communication.
• Customer-focused and eager to learn.
• Willing to work onsite and on shifting schedules.
• Weekend/holiday work may be required.
• Fresh graduates and career shifters welcome.

Responsibilities

• Handle customer inquiries and concerns through voice, chat, and/or SMS.
• Provide accurate information and appropriate solutions.
• Assist customers with their questions and concerns.
• Follow company policies, procedures, and quality standards.
• Accurately document customer interactions and account information.
• Maintain professionalism and provide a positive customer experience.

Skills

English communication

Customer focus

Willing to learn

Onsite work

Job description

Ugnay Solutions Philippines is hiring on behalf of our clients for Customer Service Representative opportunities across Quezon City, Cubao, San Juan City, Taguig City, and Cebu City.

We are looking for motivated individuals who are interested in starting or growing their career in the BPO industry. No BPO experience? No problem! Fresh graduates and career shifters are welcome to apply.

Responsibilities

• Handle customer inquiries and concerns through voice, chat, and/or SMS
• Provide accurate information and appropriate solutions
• Assist customers with their questions and concerns
• Follow company policies, procedures, and quality standards
• Accurately document customer interactions and account information
• Maintain professionalism and provide a positive customer experience

Job Requirements

• No BPO experience required
• Good English communication skills
• Customer-focused and willing to learn
• Willing to work onsite
• Willing to work on shifting schedules
• Willing to work weekends and holidays when required
• Fresh graduates and career shifters are welcome
• BPO experience is an advantage but not required