Customer Success Agent — Fast-Paced, Impactful Support

360Training.Com Inc.; Taguig; On-site; PHP 201,000 - 335,000; Full time

Job summary

360Training.Com Inc. in Taguig seeks a Customer Service Representative to handle product/service-related transactions via phone, chat, and email, delivering courteous, professional support and a positive customer experience.

The role emphasizes strong English communication, empathy, and the ability to manage high volumes while following company procedures. Weekend/holiday shifts may be required, and Fort Bonifacio Global is the work location.

Qualifications

• 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
• College-level education preferred, but not required
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
• Ability to handle a high volume of customer interactions while maintaining a positive attitude
• Empathy and ability to handle customer concerns and complaints with patience and professionalism
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment
• Ability to work well independently and in a team environment
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Review and master product/service-related systems and materials per customers
• Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards

Skills

Empathy

Patience

Communication

Multitasking

Education

College-level education preferred

Job description

360Training.Com Inc. in Taguig seeks a Customer Service Representative to handle product/service-related transactions via phone, chat, and email, delivering courteous, professional support and a positive customer experience.

The role emphasizes strong English communication, empathy, and the ability to manage high volumes while following company procedures. Weekend/holiday shifts may be required, and Fort Bonifacio Global is the work location.