Multi-Channel Customer Support Specialist

360training; Metro Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

360training is seeking a dedicated Customer Service Representative in Fort Bonifacio Global, Taguig City. In this role, you'll handle customer interactions via phone, chat, and email, ensuring a positive experience. Ideal candidates should have strong communication skills, empathy, and the ability to multitask effectively. Flexibility for changing schedules, including weekends, is required. This position contributes to delivering high-quality customer service in a fast-paced environment.

Qualifications

• 6 months to 1 year of preferred experience as a Customer Service Representative.
• Comfortable working in a fast-paced environment.
• Ability to handle a high volume of customer interactions.

Responsibilities

• Handle product/service-related transactions over the phone.
• Respond to client concerns with courtesy and professionalism.
• Collaborate with team members to improve customer service experience.

Skills

Advanced proficiency in Microsoft Excel

Strong written and verbal communication skills in English

Empathy and ability to handle customer concerns

Time-management skills

Education

College-level education

Job description

360training

360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

360training

360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers.

Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Review and master product/service-related systems and materials per customers
• Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards
  
  
  

Qualifications

• 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
• College-level education preferred, but not required
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
• Ability to handle a high volume of customer interactions while maintaining a positive attitude
• Empathy and ability to handle customer concerns and complaints with patience and professionalism
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment
• Ability to work well independently and in a team environment
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City