Customer Service Specialist — Fast-Paced, Impactful Support

360training; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

360training in Manila, Philippines is seeking a Customer Service Representative to handle product/service transactions via phone, chat, and email while delivering a positive customer experience. The role requires strong English communication, ability to multitask in a fast-paced environment, and proficiency with MS Office tools.

Fort Bonifacio Global, Taguig City, is the stated workplace for this position. Ideal candidates may have 6 months to 1 year of CSR exposure, college-level education, and

Qualifications

• 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required.
• College-level education preferred, but not required.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities.
• Ability to handle a high volume of customer interactions while maintaining a positive attitude.
• Empathy and ability to handle customer concerns and complaints with patience and professionalism.
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively.
• Comfortable working in a fast-paced, innovative, and constantly changing environment.
• Ability to work well independently and in a team environment.
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required.
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers
• Review and master product/service-related systems and materials per customers
• Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards

Skills

Customer service

Communication skills

Multitasking

Time management

Education

College-level education preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

360training in Manila, Philippines is seeking a Customer Service Representative to handle product/service transactions via phone, chat, and email while delivering a positive customer experience. The role requires strong English communication, ability to multitask in a fast-paced environment, and proficiency with MS Office tools.

Fort Bonifacio Global, Taguig City, is the stated workplace for this position. Ideal candidates may have 6 months to 1 year of CSR exposure, college-level education, and