Customer Service Representative

Keyworth Prime Inc.; Makati; On-site; PHP 335,000 - 446,000; Full time

Job summary

Keyworth Prime Inc. is seeking a customer service professional to handle inquiries via email, phone, and live chat with accuracy and courtesy. The role emphasizes building strong customer relations and providing timely feedback to supervisors.

The successful candidate will generate reports on customer queries, research issues in the systems, and perform related tasks as assigned by the supervisor. Fluency in English and teamwork are essential for success.

Qualifications

• Handling and replying to customer inquiries through email, phone, and a-live clients.
• Preparing and generating reports relating to customer queries.
• Researching customer queries/concerns in the systems.
• Providing feedback to Supervisor/Head on customer needs/feedback.

Responsibilities

• Respond to inquiries via email, phone, and live chat.
• Maintain customer relations.
• Prepare and generate reports on customer queries.
• Research customer queries in systems.

Skills

Call Center

Customer Service

Team Player

Problem Solving

English Language

Job description

Job Description

· Handling and replying to customer inquiries through email, phone, and a-live clients.

· Maintaining customer relations.

· Providing feedback to Supervisor/ Head on customer’s needs/feedback.

· Preparing and generating reports/relating customer queries.

· Researching into customers’ queries/concerns into the systems.

· And all other tasks/responsibilities assigned by the Supervisor/Head of the Department.

Call Centre Customer Service Team Player Problem Solving English Language

Working Location

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