Customer Service Representative

Elevatione Time Stops Ph Inc; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Opportunities for growth in the luxury retail industry

Competitive Pay

Job summary

A luxury skincare brand in Metro Manila is seeking a customer service representative. Responsibilities include answering customer inquiries, handling sales calls, and upselling products. Ideal candidates will have at least 6 months of call center experience and demonstrate excellent communication skills. This role offers opportunities for growth in the luxury retail industry.

Qualifications

• At least a high school graduate.
• Minimum 6 months of Call Center or BPO experience.
• Proven ability to upsell products and retain clients.

Responsibilities

• Answer customer calls for product info and after sales support.
• Make outbound calls to promote customer satisfaction.
• Upsell and cross sell skincare products based on client needs.

Skills

Excellent communication skills

Persuasion skills

Customer service orientation

Education

High school graduate

Job description

Benefits

• Opportunities for growth in the luxury retail industry
• Work with a global luxury skincare brand
• Competitive Pay

Responsibilities

• Answer customer calls for product info, order help and after sales support
• Make outbound calls to new and existing clients to promote or check in on customer satisfaction
• Be professional and personal with every client
• Upsell and cross sell skincare products based on client needs and wants
• Respond and resolve issues, including angry or frustrated clients with professionalism and compassion
• Keep accurate records of customer interactions and orders
• Book appointments or skincare consultations for clients
• Coordinate with store staff and ensure scheduling and follow ups are correct
• Close sales and build clients loyalty through confident and engaging conversations

Qualifications

• At least a high school graduate
• Minimum 6 months of Call Center or BPO experience
• Excellent communication and persuasion skills
• Ability to handle both inbound and outbound calls effectively
• Proven ability to upsell, build rapport, and retain clients