Customer Service Representative

ÉLÉVATIONE Philippines; Makati; On-site; PHP 167,000 - 257,000; Full time

Job summary

A luxury skincare company is seeking an Entry-level Customer Service Representative in Makati. The role involves answering customer calls for product information, order assistance, and after-sales support. Candidates should have at least a high school diploma and a minimum of 6 months of experience in a call center or BPO environment. Excellent communication skills and the ability to handle difficult situations with confidence are essential. Full-time opportunities are available in the luxury retail industry, with pathways for career growth.

Qualifications

• At least a high school graduate.
• Minimum 6 months of call center or BPO experience.
• Ability to handle both inbound and outbound calls effectively.
• Ability to handle both inbound and outbound calls effectively.
• Confident handling difficult or irate calls in a calm, effective way.
• Proven ability to upsell, build rapport, and retain clients.

Responsibilities

• Answer customer calls for product info and order help.
• Make outbound calls to clients to promote satisfaction.
• Respond and resolve issues, including angry clients.
• Upsell and cross-sell skincare products based on client needs.
• Keep accurate records of customer interactions and orders.
• Book appointments or skincare consultations for clients.
• Coordinate with store staff and ensure scheduling and follow-ups are correct.
• Close sales and build client loyalty through confident and engaging conversations.

Skills

Excellent communication and persuasion skills

Ability to handle inbound and outbound calls

Confident handling difficult calls

Proven ability to upsell and build rapport

Education

High school graduate

Job description

Job Title

Customer Service Representative at ÉLÉVATIONE Philippines

About the Role

Opportunities for growth in the luxury retail industry. Work with a global luxury skincare brand.

Responsibilities

• Answer customer calls for product info, order help and after‑sales support.
• Make outbound calls to new and existing clients to promote or check in on customer satisfaction.
• Be professional and personable with every client.
• Upsell and cross‑sell skincare products based on client needs and wants.
• Respond and resolve issues—including angry or frustrated clients—with professionalism and compassion.
• Keep accurate records of customer interactions and orders.
• Book appointments or skincare consultations for clients.
• Coordinate with store staff and ensure scheduling and follow‑ups are correct.
• Close sales and build client loyalty through confident and engaging conversations.

Qualifications / Requirements

• At least a high school graduate.
• Minimum 6 months of Call Center or BPO experience.
• Excellent communication and persuasion skills.
• Ability to handle both inbound and outbound calls effectively.
• Confident handling difficult or irate calls in a calm, effective way.
• Proven ability to upsell, build rapport, and retain clients.

Employment Information

Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: Retail

Additional Information

Referrals increase your chances of interviewing at ÉLÉVATIONE Philippines by 2x.

Location

Pasay, National Capital Region, Philippines