Luxury Skincare Customer Experience Specialist

ÉLÉVATIONE Philippines; Makati; On-site; PHP 167,000 - 257,000; Full time

Job summary

A luxury skincare company is seeking an Entry-level Customer Service Representative in Makati. The role involves answering customer calls for product information, order assistance, and after-sales support. Candidates should have at least a high school diploma and a minimum of 6 months of experience in a call center or BPO environment. Excellent communication skills and the ability to handle difficult situations with confidence are essential. Full-time opportunities are available in the luxury retail industry, with pathways for career growth.

Qualifications

• At least a high school graduate.
• Minimum 6 months of call center or BPO experience.
• Ability to handle both inbound and outbound calls effectively.

Responsibilities

• Answer customer calls for product info and order help.
• Make outbound calls to clients to promote satisfaction.
• Respond and resolve issues, including angry clients.
• Upsell and cross-sell skincare products based on client needs.

Skills

Excellent communication and persuasion skills

Ability to handle inbound and outbound calls

Confident handling difficult calls

Proven ability to upsell and build rapport

Education

High school graduate

Job description

A luxury skincare company is seeking an Entry-level Customer Service Representative in Makati. The role involves answering customer calls for product information, order assistance, and after-sales support. Candidates should have at least a high school diploma and a minimum of 6 months of experience in a call center or BPO environment. Excellent communication skills and the ability to handle difficult situations with confidence are essential. Full-time opportunities are available in the luxury retail industry, with pathways for career growth.