Customer Services Representative

Boss Cargo Express Freight Services Inc.; Las Piñas; On-site; PHP 360,000 - 480,000; Full time

Job summary

Boss Cargo Express is hiring a customer service-oriented professional to support logistics operations. The role involves handling inquiries via email, phone, and live chat, sending shipment pre-alerts, and escalating issues when needed.

You will gather feedback, coordinate with internal teams, and ensure POD records are accurately maintained while staying informed on services and policies. Flexibility in scheduling is expected.

Qualifications

• At least 1 year of experience in the logistics industry.
• Bachelor’s degree or equivalent experience in a related field.
• Strong communication, problem-solving, and organizational skills.
• Customer-oriented, adaptable, and professional under pressure.
• Team player with initiative and willingness to learn.
• Willing to work flexible schedules based on operational needs.

Responsibilities

• Send timely shipment pre-alerts to service providers, outstations, operations, and accounting teams.
• Respond to customer inquiries via email, phone, live chat and other channels.
• Handle customer concerns professionally and escalate urgent issues as needed.
• Gather customer feedback and collaborate with internal teams to improve service quality.
• Ensure accurate encoding of Proof of Delivery (POD) records.
• Stay updated on company services, policies and procedures.
• Protect customer information and maintain confidentiality.

Skills

Communication

Problem solving

Organizational skills

Customer orientation

Team player

Initiative

Adaptability

Learning mindset

Education

Bachelor’s degree in Marketing, Communications, Business Administration, or related field

Job description

Be Part of Our Growing Team!

Are you ready to take your customer service skills to the next level?

At Boss Cargo Express, we believe that every opportunity is a chance to learn, grow, and become a better version of yourself. We’re looking for a motivated and customer-focused individual who’s ready to make a difference, take ownership, and grow with our team.

What You'll Do:

• Send timely shipment pre-alerts to service providers, outstations, operations, and accounting teams.

• Respond to customer inquiries through email, phone, live chat, and other communication channels.

• Handle customer concerns professionally and escalated urgent issues to the appropriate team.

• Gather customer feedback and collaborate with internal teams to improve service quality.

• Ensure accurate and timely encoding of Proof of Delivery (POD) records.

• Stay updated on company services, policies, and procedures.

• Protect customer information and maintain confidentiality at all times.

What We're Looking For:

• Preferably with at least 1 year of experience in the logistics industry.

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field, or equivalent experience.

• Strong communication, problem-solving, and organizational skills.

• Customer-oriented, adaptable, and professional under pressure.

• A team player who takes initiative and embraces continuous learning.

• Willing to work flexible schedules based on operational needs.

Why Join Us?

Grow your skills and discover new opportunities.

Work with a team that values collaboration and open communication.

Take ownership of your work and contribute meaningful ideas.

Be part of a growing company where your efforts make a difference.