Customer Service Representative

Fair Trade Outsourcing Inc.; Iloilo; Sur place; PHP 223 000 - 335 000; Plein temps

Résumé du poste

Fair Trade Outsourcing Inc. is seeking a Customer Service Representative in Iloilo, Philippines to handle calls, respond to complaints, and guide customers through policy details. You will access accounts, provide product information, and forward leads to sales when policy actions are required.

A focus on accuracy and customer satisfaction is essential. Compliance with scripts, continuous product learning, and efficient multitasking under pressure are required to succeed in this role at Fair

Qualifications

• Excellent communicator, both oral and written.
• Strong problem solving and communication skills.
• Strong analytical skills to investigate and resolve customer issues.
• Able to multitask efficiently under time pressure.
• Previous experience in managing customer focused teams.
• Proven experience in managing a service and support focused team culture.

Responsabilités

• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Adhere to provided scripts and FAQ responses.
• Learning and understanding company insurance products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

Connaissances

Excellent communication

Problem solving

Analytical skills

Multitasking

Team management experience

Service-oriented culture

Description du poste

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Adhere to provided scripts and FAQ responses.
• Learning and understanding company insurance products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

REQUIREMENTS

• Excellent communicator, both oral and written
• Strong problem solving and communication skills
• Strong analytical skills to investigate and resolve customer issues
• Able to multitask efficiently under time pressure
• Previous experience in managing customer focused teams
• Proven experience in managing a service and support focused team culture