Customer Service Representative

Geco Asia Pte. Ltd; Ilocos Norte; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Wellness programs

HMO on day 1 for employee + free 3 de­

Quarterly Appraisals & Monthly Incenti

Up to 30 days paid leave with up to 21

Job summary

Geco Asia Pte. Ltd is seeking a Telco Account Premier Customer Service Representative in Ilocos Norte, Philippines. You will deliver top-tier customer service and technical support to premiere telecom clients, addressing inquiries, troubleshooting service issues, and assisting with billing questions.

The role requires excellent English communication, product knowledge, and a proactive approach. It offers comprehensive benefits, including HMO from day 1 for the employee and three dependents,

Qualifications

• High school graduate with strong English communication skills.
• Willingness to work in rotating shifts.
• BPO or call center experience is preferred.
• Positive attitude and customer-focused mindset.

Responsibilities

• Maintain a positive and professional attitude while assisting customers.
• Respond promptly to customer inquiries through multiple channels.
• Communicate clearly with customers and demonstrate product knowledge.
• Address and resolve customer complaints in a timely manner.
• Gain in-depth knowledge of our products for accurate assistance.
• Process orders, forms, applications, and requests with attention to detail.
• Keep thorough records of customer interactions, transactions, and feedback.
• Collaborate with colleagues as needed.
• Provide constructive feedback to improve service efficiency.
• Ensure overall customer satisfaction by delivering exceptional support.

Skills

English communication

Shift work

Customer service

BPO experience

Education

High school diploma or equivalent

Job description

As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.

Don't miss out on these awesome benefits:

• Earn up to 50K monthly (Subject to terms and conditions)
• Wellness programs
• HMO on day 1 for employee + free 3 dependents
• Quarterly Appraisals & Monthly Performance Incentives
• Up to 30 days paid leave with up to 21 Days convertible to cash

Requirements:

• At least 18 years old
• At least a high school/senior high school graduate
• Good English communication & interaction skills
• Amenable to shifting schedules
• BPO experience preferred

Responsibilities:

• Maintain a positive and professional attitude while assisting customers.
• Respond promptly to customer inquiries through various communication channels.
• Effectively communicate with customers and demonstrate proficiency.
• Address and resolve customer complaints in a timely manner.
• Gain in-depth knowledge of our products for accurate customer assistance.
• Process orders, forms, applications, and requests with attention to detail.
• Keep thorough records of customer interactions, transactions, and feedback.
• Collaborate with colleagues as needed.
• Provide constructive feedback to improve customer service efficiency.
• Ensure overall customer satisfaction by delivering exceptional support.