CSR- Customer Service Representative | Telco Account / Metro Manila

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 254,000 - 304,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our onsite team in Metro Manila. You will handle customer inquiries, resolve telecommunications-related concerns, and provide accurate information about services and billing.

The role requires at least 3 months of call center experience, good English communication skills (B2), and willingness to work on shifting schedules, including weekends and holidays. Salary offers up to ₱25,000 as a package.

Qualifications

• At least 3 months of call center experience; telco account experience is preferred.
• High school graduate (old curriculum or senior high school).
• Good English communication skills, preferably B2 level.
• Strong customer service and problem-solving skills.
• Ability to handle inbound and outbound calls professionally.

Responsibilities

• Handle inbound and outbound calls regarding telecommunications products and services.
• Assist customers with billing inquiries, account concerns, and service-related issues.
• Provide accurate information about plans, promotions, and service features.

Skills

Call center experience

Customer service

Problem-solving

English proficiency (B2)

Inbound & outbound calls

Onsite availability

Shifting schedules

ASAP start

Education

High school diploma

Job description

We are hiring a Customer Service Representative for a Telco Account to join our onsite team in Metro Manila. The successful candidate will handle customer inquiries, resolve telecommunications-related concerns, provide accurate information about services and billing, and assist customers through inbound and outbound calls. Applicants must have at least 3 months of call center experience, preferably in a telco account, good English communication skills (B2 level), and a willingness to work on shifting schedules. Earn up to ₱25,000 package!

Qualifications

• At least a high school graduate under the old curriculum or a senior high school graduate.

• At least 3 months of call center experience; telco account experience is preferred.

• Good English communication skills, preferably B2 level.

• Strong customer service and problem-solving skills.

• Ability to handle inbound and outbound calls professionally.

• Willing to work onsite in Metro Manila.

• Willing to work on shifting schedules, including weekends and holidays.

• Can start as soon as possible.

Key Responsibilities

• Handle inbound and outbound calls regarding telecommunications products and services.

• Assist customers with billing inquiries, account concerns, and service-related issues.

• Provide accurate information about plans, promotions, and service features.

• Troubleshoot basic connectivity and service concerns.

• Resolve customer complaints professionally and efficiently.

• Document customer interactions and update account information accurately.

• Escalate complex issues to the appropriate department when necessary.

• Maintain service quality standards and achieve performance targets.