Customer Service Representatives – Telecommunications Account!

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative for our Telecommunications account. This onsite role focuses on delivering excellent service, handling inquiries, and resolving customer issues with clear communication.

We welcome motivated candidates with at least 6 months of BPO experience and a High School diploma. Shifting schedules and a strong work ethic are required to join our growing team onsite. Salary depends on experience, from ₱20,000 to ₱25,000 per month.

Qualifications

• Minimum 6 months of BPO experience.
• High School Graduate or above.
• Willing to work onsite.
• Willing to work on shifting schedules.
• Must meet the required educational and experience qualifications.
• Willing to undergo the recruitment and assessment process.

Responsibilities

• Handle customer inquiries related to telecommunications services.
• Provide accurate information and assistance to customers.
• Address customer concerns and help resolve issues.
• Maintain professional and effective customer interactions.
• Ensure a positive customer service experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Customer Handling

Active Listening

Query Resolution

CRM

Telecom Support

Education

High School Graduate

Job description

Hiring Now: Customer Service Representatives - Telecommunications Account!

Are you looking for an exciting opportunity in the BPO industry? Join our growing team as a Customer Service Representative - Telecommunications Account!

We are looking for motivated and customer-focused individuals with good communication and problem-solving skills to assist customers, handle inquiries, and deliver excellent customer service.

Both experienced BPO professionals and aspiring candidates who meet the eligibility requirements are welcome to apply!

Job Details

• Position: Customer Service Representative
• Account: Telecommunications
• Work Mode: Work from Office (Onsite)
• Shift: Shifting Schedules
• Experience Required: Minimum 6 months of BPO experience
• Education: High School Graduate

Salary Package

Your salary package depends on your BPO experience:

• 6-23 Months BPO Experience: ₱20,000 Package
• 24 Months and Above: ₱25,000 Package

Key Responsibilities

• Handle customer inquiries related to telecommunications services.
• Provide accurate information and assistance to customers.
• Address customer concerns and help resolve issues.
• Maintain professional and effective customer interactions.
• Ensure a positive customer service experience.

Qualifications

• At least 6 months of BPO experience.
• High School Graduate or above.
• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work on shifting schedules.
• Must meet the required educational and experience qualifications.
• Willing to undergo the recruitment and assessment process.

Required Skills

• Customer Service
• Communication Skills
• Problem-Solving Skills
• Customer Handling
• Active Listening
• Query Resolution
• Customer Relationship Management
• Telecommunications Support

Ready to Take the Next Step?

Don't miss this opportunity to grow your career in the telecommunications BPO industry!