Call Center Representative

Lexie; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO

Job summary

Lexie in Cebu City is seeking an on-site customer service representative with 5–10 years in a call center environment. The role involves handling inbound/outbound calls, resolving inquiries, and ensuring customer satisfaction. High School or Senior High School diploma is required, with strong English and problem-solving skills.

Shifts may include evenings or weekends in a fast-paced setting. Candidates should be team players with a strong work ethic and good technical aptitude to maintain

Qualifications

• Need for English proficiency and strong customer service skills.
• Experience in call centers is preferred.
• Ability to handle inquiries and issues effectively.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently.
• Maintain records of customer interactions in the database.
• Collaborate with team members to improve service quality.
• Demonstrate excellent communication and problem-solving skills.

Skills

English

Customer service

Problem-solving

Team player

Work ethic

Technical skills

Education

High School Diploma

Job description

On-site - Cebu 5-10 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

• Handle inbound and outbound calls to assist customers with inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently.
• Maintain records of customer interactions in the database.
• Collaborate with team members to improve service quality.
• Demonstrate excellent communication and problem-solving skills.
• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: Minimum of 5-10 years of experience in a call center environment.
• Skills and Competencies: Proficient in English, Excellent customer service, Strong problem-solving abilities, Team player, Strong work ethic, and Technical skills.
• Responsibilities and Duties: Manage customer inquiries, resolve issues, maintain records, and ensure customer satisfaction.
• Working Conditions: Fast-paced call center environment, potential evening and weekend shifts.
• Qualities and Traits: Strong communication skills, patience, empathy, and resilience under pressure.

English Language Customer Service Problem Solving Team Player Strong Work Ethic Call Centre Technical Skills

Working Location

Cebu, On-site

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