Customer Service Representative

Career Professionals, Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Career Professionals, Inc. in Cebu is seeking a customer service representative for an on-site, full-time position. No prior BPO experience is required, and a bachelor’s degree is preferred.

Excellent English and strong communication skills are essential. The role emphasizes patience, empathy, and a positive attitude to resolve inquiries and complaints while maintaining product knowledge. As Cebu-based, the job offers immediate start with standard full-time hours and opportunities to grow within

Qualifications

• High School or SHS graduates are welcome.
• Open for applicants with no BPO experience.
• Preferably with at least 6 months to 1 year of BPO experience.
• Excellent English and communication skills.
• Patience, empathy, and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of company products, services, and policies to provide accurate information

Skills

Excellent English

Communication skills

Patience

Empathy

Positive attitude

Education

High School (Old Curriculum) or SHS graduates

Job description

On-site - Cebu No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of company products, services, and policies to provide accurate information

Qualifications

• High School (Old Curriculum) or SHS graduates are welcome
• Open for applicants with no BPO experience
• Preferably with at least 6 months to 1 year of BPO experience
• Excellent English and communication skills
• Patience, empathy, and a positive attitude