Customer Service Representative

Nextvas, INC.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO coverage

Referral and signing bonus PhP 5,000

Job summary

Nextvas, INC. is seeking a dedicated Customer Service Representative to be the primary contact for customers, addressing inquiries and resolving concerns with empathy and clarity.

You will handle inquiries via phone, email, chat, and social media, while maintaining accurate CRM records and contributing to a collaborative team environment. The role emphasizes strong communication, problem-solving, and a customer-first mindset, with a focus on staying updated on products and policies and providing

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, patience, and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Skills

Communication skills

Problem solving

CRM software

Multitasking

Empathy

Education

High school diploma

Junior High School (Preferred)

Tools

CRM software

Job description

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues effectively, ensuring high satisfaction levels.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Escalate complex issues to the appropriate team or supervisor as needed.

• Stay up-to-date with company offerings, processes, and industry best practices.

• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications:

• High school diploma or equivalent (college degree preferred).

• Proven experience in a customer service or related role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in using CRM software and basic computer applications.

• Ability to manage multiple tasks and prioritize effectively.

• Empathy, patience, and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• A supportive, inclusive, and collaborative work environment.

• Comprehensive training to ensure your success in the role.

• HMO coverage

• Referral and signing bonus worth PhP 5,000.

Job Type: Full-time

Benefits:

• Company events

• Health insurance

• Opportunities for promotion

• Paid training

Education:

• Junior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Calamba City, Laguna (Preferred)