Call Center Representative

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Paid training

Upskilling opportunities

Clear career growth paths

Job summary

A BPO company in Cebu City is seeking Customer Service Representatives who will be the first point of contact for customers. The role involves assisting with inquiries and providing solutions while maintaining high customer service standards. Candidates must be High School Graduates with strong customer service and problem-solving skills. Work is onsite and includes a supportive workplace culture, paid training, and opportunities for career growth. Monthly compensation can reach up to ₱28K plus incentives.

Qualifications

• Must be willing to work onsite in Cebu City.
• Strong customer service and problem-solving skills required.
• Basic computer skills and ability to multitask are necessary.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products and services.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service skills

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School / Senior High School Graduate

Job description

Overview

Caldwell Communications Consultancy Philippines — On-site in Cebu.

Position: Customer Service Representative / Call Center Representative. Location: Cebu City, Onsite. Employment type: Full-time. Education: High School / Senior High School required (College level or graduate is a plus).

Job Description

We are looking for Customer Service Representatives / Call Center Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information about products, services, or processes
• Resolve customer concerns efficiently and professionally
• Document customer interactions and resolutions accurately
• Escalate complex issues to supervisors when necessary
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Full paid training provided

What to Expect:

• Fast-paced, customer-focused environment
• Opportunities to develop professional skills and grow within the company

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong customer service and problem-solving skills
• Basic computer skills and ability to multitask
• Willing to work onsite in Cebu City
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we believe employees thrive in a supportive and rewarding workplace.

• UP TO ₱28K monthly basic plus incentives
• Paid training and upskilling opportunities
• Clear career growth and promotion paths

Workplace Culture

• Supportive and collaborative team environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Apply

Build a meaningful and stable career in the BPO industry with Telesys BPO. Apply today and help provide excellent customer service.

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

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