Customer Service Representative

Performacentric; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Monthly bonuses

Professional development and training

Job summary

Performacentric is seeking a Customer Service Representative in Cebu City, Philippines to connect with businesses and introduce AI Readiness workshops. You’ll be the friendly first contact and aim to qualify expansion opportunities, collaborating with sales and marketing to grow the client base.

The role emphasizes strong communication, CRM use, and ability to work in a fast-paced, growth-focused environment with opportunities for development and monthly bonuses.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Experience in customer service or telesales preferred.
• Familiarity with CRM systems and lead management.
• Knowledge of performance-based marketing is a plus.

Responsibilities

• Make calls to potential clients and introduce company services.
• Schedule follow-up appointments for the sales team.
• Build and maintain relationships with potential clients.
• Identify new business opportunities and target clients.
• Log all activities in the CRM and track performance.
• Represent the company professionally at all times.

Skills

Clear communication

Interpersonal skills

Negotiation skills

Team collaboration

Self-motivation

CRM familiarity

Lead management

Marketing knowledge

Tools

CRM software

Job description

About the job Customer Service Representative

Position: Customer Service Representative

Company Overview

Performacentric is a leading provider of agentic AI solutions for businesses of all sizes. Our innovative strategies and cutting-edge technologies help companies drive sales, increase brand awareness, and achieve their marketing goals. We are constantly growing and expanding our client base, and we are looking for a highly motivated Inside Sales Representative Rep to join our team.

Job Description

As a Customer Service Representative, you will be responsible for contacting businesses and introducing them to our AI Readiness workshops. You will be the friendly point of contact for our company, and your goal will be to identify and qualify business expansion opportunities. You will work closely with our sales and marketing teams to develop and implement strategies to expand our client base.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services
• Schedule follow up appointments for our sales team
• Build and maintain strong relationships with potential clients
• Research and identify new business opportunities and potential clients
• Keep track of all call activities and update the CRM system
• Represent the company in a professional and positive manner at all times

Requirements

• Prior customer service or telesales experience preferred
• Excellent communication and interpersonal skills
• Strong negotiation and sales skills
• Ability to work independently and as part of a team
• Self-motivated and results-driven
• Familiarity with CRM software and lead management systems
• Knowledge of performance-based marketing is a plus
• Previous experience in a similar role is preferred
• Monthly recurring bonuses
• Professional development and training opportunities
• Dynamic and fast-paced work environment
• Opportunities for growth and advancement within the company