Customer Service Representative

Csq Motorist Hub - PTT; Cavite City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service provider based in Cavite is seeking individuals for a full-time customer service role. Candidates should possess a high school diploma and have strong communication and problem-solving skills. Responsibilities include responding to inquiries, resolving complaints, and processing orders. No experience is required, making it an excellent opportunity for those entering the workforce.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Proficient in using computer systems and customer management software.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues effectively.
• Process orders, returns, and exchanges.

Skills

Strong communication skills

Problem-solving ability

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Description

• Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with other departments to resolve customer concerns.
• Follow up with customers to ensure satisfaction and issue resolution.
• Stay up to date on product knowledge and company policies.

Qualifications

• High school diploma or equivalent (some positions may require additional education).
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in using computer systems and customer management software.

Working Location: On-site - Cavite; No experience required; Diploma; Full-time.

Note

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• withholds your ID,
• requires you to provide a guarantee or collects property,