Customer Service Representative

Work-1 Manpower Recruitment Services; Cauayan; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Health Insurance

Professional Development

Job summary

Work-1 Manpower Recruitment Services is hiring on-site in Quezon for a Customer Service Associate. You will handle inquiries via phone, email, and chat; maintain product knowledge; document interactions; and collaborate with the team to enhance service delivery and customer experience.

You will also assist in managing the sales pipeline. Qualifications: Bachelor's degree; 0–2 years; English and Mandarin proficiency; strong interpersonal and organizational skills; familiarity with Salesforce,

Qualifications

• Bachelor’s degree in a relevant field
• 0–2 years experience
• Proficiency in English and Mandarin
• Excellent interpersonal and organizational skills
• Ability to manage customer relationships and ensure satisfaction
• Fast-paced call center environment
• Familiarity with Salesforce, Shopify, and digital marketing tools

Responsibilities

• Handle customer inquiries and provide solutions via phone, email, and chat.
• Maintain comprehensive product knowledge to assist customers effectively.
• Document customer interactions and feedback to improve services.
• Collaborate with team members to enhance service delivery and customer experiences.
• Assist in managing the sales pipeline and following up with potential customers.

Skills

English language

Mandarin

Customer Service

Sales Pipeline

Sales Pitching

Digital Marketing Tools

Education

Bachelor's degree

Tools

Salesforce

Shopify

Adobe Suite

Job description

On-site - Quezon No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Handle customer inquiries and provide solutions via phone, email, and chat.
• Maintain comprehensive product knowledge to assist customers effectively.
• Document customer interactions and feedback to improve services.
• Collaborate with team members to enhance service delivery and customer experiences.
• Assist in managing the sales pipeline and following up with potential customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English and Mandarin
• Qualities and Traits: Excellent interpersonal and organizational skills
• Responsibilities and Duties: Ability to manage customer relationships and ensure satisfaction
• Working Conditions: Fast-paced call center environment
• Skills and Competencies: Familiarity with Salesforce, Shopify, and digital marketing tools

English Language Scheduling Problem Solving Customer Service Interpersonal Skills Sales Pipeline Technical Skills Adobe Suite Team Player TikTok Strong Work Ethic Account Management Salesforce Shopify Mandarin Speaking Sales Pitching and Closure Discretion Call Centre Organizational Skills Financial Literate Digital Marketing People Skills Back Office Support