Admin Staff

LOE Enterprises; Caloocan; On-site; PHP 279,000 - 391,000; Full time

Job summary

A customer service firm located in Caloocan is seeking an on-site Customer Service Representative. This full-time position entails resolving consumer queries, upselling products, and maintaining an efficient checkout area. Candidates should have a Bachelor's degree and possess strong analytical skills, attention to detail, and excellent communication abilities. The role demands interaction with customers, ensuring their satisfaction, managing orders, and booking deliveries efficiently.

Qualifications

• 1-3 years of experience in customer service or equivalent role
• Bachelor's degree required
• Full-time position in Caloocan

Responsibilities

• Resolve consumer issues and questions over specific channels.
• Responsible for upselling products.
• Comfortable navigating multiple tech systems and platforms.
• Accurately complete consumer account updates and verify information.
• Responsible for customers' orders and daily booking of deliveries.
• Collect customer payments and issue official receipts.
• Resolve customer complaints and provide relevant information.
• Prepare reports at the end of the day if required.
• Greet customers who enter or leave establishments.
• Assist customers with orders and orient them with products.
• Maintain clean and tidy checkout areas.
• Pleasantly deal with customers to ensure satisfaction.
• Perform other duties as required.
• Performs other duties and responsibilities as required.

Skills

Analytical Skills

Attention to Detail

Written Communication Skills

Verbal Communication Skills

Memorization

Education

Bachelor's degree

Job description

On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time

Job Description

Responsibilities

• Works to resolve basic consumer issues and questions over specific channels.
• Responsible for upselling products.
• Comfortable navigating multiple tech systems and platforms. This may include sale system, shipping platforms and other tools necessary for providing efficient consumer care.
• Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
• Responsible for customers' orders and daily booking of deliveries.
• Collect customer payments (cash or check).
• Issue official receipts.
• Resolves customer complaints, guides them and provide relevant information.
• Prepares report at the end of the day (if asked by the head).
• Greet customers who enter or leave establishments.
• Assist customers with orders and orient them with the products.
• Maintain clean and tidy checkout areas.
• Pleasantly deal with customers to ensure satisfaction.
• Performs other duties and responsibilities as required.

Analytical Skills, Attention to Detail, Written and Verbal Communication Skills, Memorization.