Customer Service Representative

Ueno Container Logistics, Inc; Calamba; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Flexible scheduling

Wellness initiatives

Job summary

Ueno Container Logistics, Inc is seeking a Customer Service Representative based in Calamba City, Laguna. You will handle inquiries, bookings, and shipment updates, coordinating with operations, carriers, and overseas agents to ensure timely and accurate service.

The role emphasizes strong communication, customer service, and organizational skills, with responsibilities across documentation, shipment tracking, and cross-functional support to sales and operations teams.

Qualifications

• High school diploma or equivalent; qualifications in logistics or freight forwarding are advantageous
• Diploma or Degree in Logistics, Business, or related field
• Previous experience in freight forwarding or logistics is an advantage
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Ability to multitask in a fast-paced environment

Responsibilities

• Handle customer inquiries, bookings, and shipment updates.
• Coordinate with operations, carriers, and overseas agents.
• Coordinate freight forwarder, broker, trucking, and delivery arrangements.
• Prepare and check shipping documents.
• Track shipments and resolve customer issues promptly.
• Maintain accurate shipment records in company systems.
• Support sales and operations teams with customer-related information.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

High school diploma

Diploma or Degree in Logistics/Business

Job description

About the role
As a Customer Service Representative at Ueno Container Logistics, Inc', you will play a vital role in ensuring the satisfaction of our esteemed clients. Reporting to the Manager, you will be responsible for providing exceptional support and guidance to our customers, resolving their inquiries and addressing their concerns in a timely and professional manner. This full-time position is based in Calamba City, Laguna.

Key responsibilities

• Handle customer inquiries, bookings, and shipment updates.

• Coordinate with operations, carriers, and overseas agents.

• Coordinate freight forwarder,broker, trucking, and delivery arrangements.

• Prepare and check shipping documents.

• Track shipments and resolve customer issues promptly.

• Maintain accurate shipment records in company systems.

• Support sales and operations teams with customer-related information.

What we're looking for

• High school diploma or equivalent; additional qualifications in logistics or freight forwarding are advantageous

• Diploma or Degree in Logistics, Business, or related field.

• Previousexperience in freight forwarding or logistics is an advantage.

• Strong communication and customer service skills.

• Good organizational skills and attention to detail.

• Ability to multitask in a fast-paced environment.

What we offer
At Ueno Container Logistics, Inc', we are committed to creating a supportive and rewarding work environment for our employees. We offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development. We also encourage a healthy work-life balance, with flexible scheduling options and wellness initiatives to support our employees' well-being.

About us
UCL (Ueno Container Logistics)is a leading ISO-tank container operator based right in the central hub of Asia, providing our customers with high quality, innovative, and cost efficient solutions to theirbulk liquid transportation needs on a global scale.

We stand apart in the industry byprovidingnot only a complete logistics management service across Asia and the world, but also through our expertisein designing uniquecustomsolutions, carefully and prudently optimized for each and every client, from specially designed tanks to strategic allocation of assetsto provide you with unmatched business opportunities and unprecedented cost savings, all without ever compromisingon quality andsafety.

Let us prove to you how we continue to stand out from the crowd, serving our customers with integrity, professionalism, innovation and safety to become the trusted operator of choice for your bulk liquid logistic needs.