Customer Service Representative (Shipping)

J-K Network Services; Laguna; On-site; PHP 201,000 - 357,000; Full time

Job summary

A renowned Japanese shipping firm is seeking a Customer Service Representative for its Laguna office. This position involves guiding customers through the order process, answering inquiries regarding logistics, and communicating in both Tagalog and English. Ideal candidates should hold at least a bachelor's degree and possess customer service experience. The role operates on a fixed day shift, with urgent hiring for several positions available. Applicants should be ready for a one-day hiring process.

Qualifications

• Bachelor's degree holder of any course is acceptable.
• At least 1 year experience as a Customer Service Representative.
• Willing to undergo training.
• Willing to handle customer concerns via emails and calls.
• This is an urgent hiring with 4 headcounts required.
• This is not a complaint line; the role is focused on order management.

Responsibilities

• Guide customers on how to place an order.
• Answer inquiries regarding logistics rates and timelines.
• Respond to customers via email, chat, and phone calls.
• Provide updates to customers regarding their ongoing orders.
• Assist customers in placing orders.
• Double-check customer requirements for compliance with regulations.
• Double-check customer requirements for compliance with PEZA regulations.

Skills

Customer service experience

Communication in Tagalog or English

Willing to Train

Tagalog/English

Urgent Hiring

Education

Bachelor’s degree or equivalent experience

Job description

Customer Service Representative (Shipping)

The 50-year-old Japanese company has expanded its business to the Philippines and is known for leading the railway, logistics, import, export, shipping, trading, and related industries in Japan. The firm has opened an office in Manila to serve global clients.

Overview

Position: Customer Service Representative (Shipping)

Job Type: Calls and Emails

Account: Local or Asian Account

Industry: Japanese Shipping and Cargo Firm

Work Schedule and Setup

Work Schedule: Fixed Day Shift (8:00 AM – 5:00 PM only; non-shifting)

Qualifications

• Bachelor’s degree holder of any course (open to undergraduates)
• At least 1 year experience as a Customer Service Representative
• Willing to undergo training
• Willing to handle customer concerns via emails and calls
• This is an urgent hiring with 4 headcounts required
• This is not a complaint line; the role is focused on order management

Job Duties and Responsibilities

• Guide customers on how to place an order
• Answer inquiries regarding logistics rates, timelines, and shipping details
• Respond to customers via email, chat, and phone calls
• Communicate in Tagalog or English based on customer preference
• Provide updates to customers regarding their ongoing orders
• Assist customers in placing orders once finalized
• Double-check customer requirements for compliance with PEZA regulations

Recruitment Process

This is a one-day hiring process.

• First and final interview will be conducted by the Site Manager
• Results will be released within the same day

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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