Logistics Customer Support Specialist

Ueno Container Logistics, Inc; Calamba; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Flexible scheduling

Wellness initiatives

Job summary

Ueno Container Logistics, Inc is seeking a Customer Service Representative based in Calamba City, Laguna. You will handle inquiries, bookings, and shipment updates, coordinating with operations, carriers, and overseas agents to ensure timely and accurate service.

The role emphasizes strong communication, customer service, and organizational skills, with responsibilities across documentation, shipment tracking, and cross-functional support to sales and operations teams.

Qualifications

• High school diploma or equivalent; qualifications in logistics or freight forwarding are advantageous
• Diploma or Degree in Logistics, Business, or related field
• Previous experience in freight forwarding or logistics is an advantage
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Ability to multitask in a fast-paced environment

Responsibilities

• Handle customer inquiries, bookings, and shipment updates.
• Coordinate with operations, carriers, and overseas agents.
• Coordinate freight forwarder, broker, trucking, and delivery arrangements.
• Prepare and check shipping documents.
• Track shipments and resolve customer issues promptly.
• Maintain accurate shipment records in company systems.
• Support sales and operations teams with customer-related information.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

High school diploma

Diploma or Degree in Logistics/Business

Job description

Ueno Container Logistics, Inc is seeking a Customer Service Representative based in Calamba City, Laguna. You will handle inquiries, bookings, and shipment updates, coordinating with operations, carriers, and overseas agents to ensure timely and accurate service.

The role emphasizes strong communication, customer service, and organizational skills, with responsibilities across documentation, shipment tracking, and cross-functional support to sales and operations teams.