Customer Service Representative

Metacom Careers; Cagayan Valley; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Associate to assist customers via phone, email, and chat in the Philippines. The role focuses on resolving inquiries, maintaining strong customer satisfaction, and accurate documentation of interactions.

You will collaborate with teammates to enhance service delivery and follow up to ensure issues are resolved, contributing to a fast-paced, customer-centric environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Entry-level (0-2 years) customer service experience.
• Proficient in English, strong problem-solving abilities, and excellent interpersonal skills.
• Experience in call center operations is a plus.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions accurately and efficiently.
• Collaborate with team members to improve service delivery and efficiency.
• Follow up on customer interactions to ensure resolution of issues.

Skills

English proficiency

Problem solving

Interpersonal skills

Education

Bachelor's degree (preferred)

Job description

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions accurately and efficiently.
• Collaborate with team members to improve service delivery and efficiency.
• Follow up on customer interactions to ensure resolution of issues.

Description

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions accurately and efficiently.
• Collaborate with team members to improve service delivery and efficiency.
• Follow up on customer interactions to ensure resolution of issues.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level (0-2 years of customer service experience).
• Skills and Competencies: Proficient in English, strong problem-solving abilities, and excellent interpersonal skills.
• Qualities and Traits: A team player with a strong work ethic and exceptional organizational skills.
• Responsibilities and Duties: Experience in call center operations is a plus.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.