Customer Service Representative

Metacom Careers; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers is seeking a dedicated customer service professional in the Philippines to provide exceptional support via phone, email, and live chat. You will assist customers with inquiries, document interactions in our CRM, and work with teammates to resolve complex issues while promoting our products and services.

The ideal candidate has a Bachelor's degree, zero to two years of experience in customer service, and strong communication and interpersonal skills, along with patience, empathy,

Qualifications

• Bachelor’s degree preferred.
• Fresh graduate or 0–2 years of experience in customer service.
• Strong communication and interpersonal skills.
• Patience, empathy and a positive attitude.

Responsibilities

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Skills

Communication skills

Interpersonal skills

Patience

Empathy

Positive attitude

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Description

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude.
• Responsibilities and Duties: Ability to handle a high volume of customer interactions professionally.