Customer Service Representative

Metacom Careers; Hinatuan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to provide exceptional support via phone, email, and live chat. You will resolve inquiries, schedule appointments, and document interactions while collaborating with teammates to improve service delivery.

The role requires strong English skills, problem-solving ability, and the capacity to work well in a fast-paced call center environment with flexible hours.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Strong English language proficiency, excellent problem-solving skills, and capability to work well in a team environment
• Qualities and Traits: Friendly demeanor, strong interpersonal skills, and adaptability in a fast-paced environment
• Responsibilities and Duties: Effective handling of customer inquiries and complaints
• Working Conditions: Call center environment with flexible working hours

Responsibilities

• Provide exceptional customer service through various communication channels, including phone, email, and live chat.
• Assist customers in resolving issues and inquiries efficiently and effectively.
• Schedule appointments and manage customer requests with accuracy.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Document interactions and follow up on escalated issues as needed

Skills

English proficiency

Problem solving

Teamwork

Education

Bachelor's degree in a relevant field

Job description

• Provide exceptional customer service through various communication channels, including phone, email, and live chat.
• Assist customers in resolving issues and inquiries efficiently and effectively.
• Schedule appointments and manage customer requests with accuracy.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Document interactions and follow up on escalated issues as needed.

Description

• Provide exceptional customer service through various communication channels, including phone, email, and live chat.
• Assist customers in resolving issues and inquiries efficiently and effectively.
• Schedule appointments and manage customer requests with accuracy.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Document interactions and follow up on escalated issues as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Strong English language proficiency, excellent problem-solving skills, and capability to work well in a team environment
• Qualities and Traits: Friendly demeanor, strong interpersonal skills, and adaptability in a fast-paced environment
• Responsibilities and Duties: Effective handling of customer inquiries and complaints
• Working Conditions: Call center environment with flexible working hours