Customer Service Representative

Sagility Philippines B.V. Branch Office; Bohol; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO service provider in Bohol is seeking a Healthcare Associate to provide voice support for inbound and outbound calls. Candidates can come from various educational backgrounds, including recent high school graduates or college students. The role involves addressing member inquiries, meeting performance metrics, and providing exceptional service. Training opportunities are available, making this a suitable role for newcomers.

Qualifications

• College degree or 2 years in college with customer service experience.
• Strong communication skills crucial for customer support.
• Experience in BPO preferred for older candidates.

Responsibilities

• Handle inbound/outbound provider calls for voice support.
• Address queries from Providers regarding member accounts.
• Suggest ideas for system improvements and training.

Skills

Customer service

Communication skills

Education

College degree or 2 years in college

Senior High School graduate with 1-year BPO experience

High School graduate with 2 years BPO experience

Job description

Overview

• Handle inbound/outbound provider calls for voice support
• Address all queries from Providers (Eligibility and Benefits, claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the business.
• Understand the Account's Business Strategy and managed care direction.
• Utilize and be familiar with current system functions, applications and enhancements.
• Additional responsibilities include development and training of self and co-workers.
• Suggest and shares ideas for system improvements.
• The Healthcare Associate must achieve and maintain the Account's Key Performance Measures.
• Provide exceptional customer service to callers over the phone.
• Adhere to schedule and changes as advised by the Immediate Supervisor.

Job Requirements

• College degree of any 4-year course or Completed at least 2 years in college with 6 months customer service-related experience also GOOD FOR NEWBIE
• Senior High School graduate with 1-year bpo experience
• High School graduate with 2 years bpo experience