Customer Service Representative

Work-1 Manpower Recruitment Services; Baguio; On-site; PHP 156,240 - 245,520; Full time

Benefits offered by this job

Health & Wellness Insurance

Professional Development

Job summary

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Baguio. You will handle customer inquiries via phone, email, and chat, resolving issues and documenting interactions for reporting.

The position requires 1–3 years of experience and a Bachelor's degree, with work in a dynamic, customer-focused environment. Responsibilities include maintaining high service standards, collaborating with teams, and staying up-to-date with offerings to provide

Qualifications

• Provide exemplary customer service through various channels (phone, email, chat).
• Resolve inquiries and issues related to products and services.
• Document interactions accurately for tracking and reporting.

Responsibilities

• Manage multiple tasks in a fast-paced environment with attention to detail.
• Collaborate with internal teams to streamline processes and improve the customer experience.
• Stay updated on product/service offerings to provide accurate information.
• Support customers and contribute to customer satisfaction goals.

Skills

Customer service

Active listening

Empathy

Multitasking

Problem solving

Education

Bachelor's degree

Job description

On-site - Baguio 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Provide exemplary customer service through various communication channels including phone, email, and chat.
• Assist customers in resolving inquiries and issues related to products and services.
• Document customer interactions accurately in the system for tracking and reporting purposes.
• Collaborate with internal teams to streamline processes and enhance the customer experience.
• Stay updated on product/service offerings to provide accurate information to customers.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Proven ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Qualities and Traits: Excellent communication skills with a strong emphasis on active listening and empathy.
• Qualities and Traits: Positive attitude with a commitment to customer satisfaction.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Strong problem-solving skills with a results-oriented mindset.

Working Location

G/F Building A, Baguio-Ayalaland TechnoHub, Baguio, Benguet, Philippines