Customer Service Representative

HR Carina; Albay; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service firm in Albay is seeking a motivated Customer Service & Sales Support Representative. The role involves managing customer inquiries, providing accurate product quotes, and ensuring a premium customer experience. Candidates should have strong communication skills, proficiency in English, and experience with Shopify. This is a full-time on-site position offering a dynamic work environment.

Qualifications

• Proficient in English to communicate effectively.
• Ability to work as part of a team and manage responsibilities.
• Experience with Shopify and digital marketing.
• Strong organizational skills to manage customer requests.
• Interpersonal skills essential for customer interactions.

Responsibilities

• Manage customer inquiries via email, live chat, and calls.
• Prepare accurate quotes using customer-provided plans.
• Support pre-sale and post-sale inquiries promptly.
• Develop product knowledge to address technical queries.
• Collaborate with the Director for complex inquiries.
• Maintain organized records of customer interactions.

Skills

English Language proficiency

Team Player

Shopify Digital Marketing experience

Organizational Skills

People Skills & Interpersonal Skills

Back Office Support experience

Call Centre experience

Education

Bachelor's Degree

Tools

Shopify

Job description

On-site - Albay 3-5 Yrs Exp Bachelor Full-time

Job Description

Deliver exceptional service and drive conversions through expert product quoting and customer support.

• We are seeking a highly motivated and detail-oriented Customer Service & Sales Support Representative to manage customer inquiries, provide accurate product quotes, and support the sales process across multiple channels. This role requires strong communication skills, technical product knowledge, and a proactive approach to problem-solving, ensuring a seamless and premium customer experience.

Responsibilities

• Manage and respond to customer inquiries via two primary email inboxes, live chat, and occasional phone calls.
• Review customer‑provided plans and sketches to identify product needs and prepare accurate quotes using Shopify draft orders.
• Provide timely, knowledgeable, and courteous support for pre‑sale and post‑sale questions.
• Develop and maintain a deep understanding of products such as pool fencing, shower screens, and related items to confidently address technical queries.
• Collaborate with the Director on complex inquiries while working toward independent resolution through continuous learning.
• Keep detailed and organized records of all customer interactions and quote histories.

Qualifications

• English Language proficiency
• Team Player
• Shopify Digital Marketing experience
• Organizational Skills
• People Skills & Interpersonal Skills
• Back Office Support experience
• Call Centre experience

Working Location

Unit 405 Level 3 and 4, The Vinson, Rizal Street, cor Albay, Legazpi City. Legazpi City, Albay, Philippines