Customer Service & Quotes Specialist (On-site)

HR Carina; Albay; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service firm in Albay is seeking a motivated Customer Service & Sales Support Representative. The role involves managing customer inquiries, providing accurate product quotes, and ensuring a premium customer experience. Candidates should have strong communication skills, proficiency in English, and experience with Shopify. This is a full-time on-site position offering a dynamic work environment.

Qualifications

• Proficient in English to communicate effectively.
• Ability to work as part of a team and manage responsibilities.
• Experience with Shopify and digital marketing.
• Strong organizational skills to manage customer requests.
• Interpersonal skills essential for customer interactions.

Responsibilities

• Manage customer inquiries via email, live chat, and calls.
• Prepare accurate quotes using customer-provided plans.
• Support pre-sale and post-sale inquiries promptly.
• Develop product knowledge to address technical queries.
• Collaborate with the Director for complex inquiries.
• Maintain organized records of customer interactions.

Skills

English Language proficiency

Team Player

Shopify Digital Marketing experience

Organizational Skills

People Skills & Interpersonal Skills

Back Office Support experience

Call Centre experience

Education

Bachelor's Degree

Job description

A customer service firm in Albay is seeking a motivated Customer Service & Sales Support Representative. The role involves managing customer inquiries, providing accurate product quotes, and ensuring a premium customer experience. Candidates should have strong communication skills, proficiency in English, and experience with Shopify. This is a full-time on-site position offering a dynamic work environment.