Customer Service Pro – BPO Agent (On-site Cebu) | Growth & Bonuses

Neksjob Philippines; Cebu City; Sur place; PHP 210 000 - 300 000; Plein temps

Avantages offerts par ce poste

Equity incentive plan

Commission

Performance bonus

Incentives

Résumé du poste

Neksjob Philippines in Cebu City is hiring a Customer Service Representative on-site. No experience required and candidates from K-12 or college backgrounds, including fresh graduates, are welcome to apply.

You will support customers through phone, email, and chat by answering inquiries, providing product information, and troubleshooting technical concerns. Training is provided to help you succeed.

Qualifications

• Strong communication skills and active listening abilities.
• Basic computer proficiency required.
• No prior experience required for this role.

Responsabilités

• Handle inbound calls regarding account details, product information, and order updates.
• Explain company policies and service offerings to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Connaissances

Communication skills

Active listening

Basic computer proficiency

Formation

K-12 accepted

College degree accepted

Fresh grads welcome

Description du poste

Neksjob Philippines in Cebu City is hiring a Customer Service Representative on-site. No experience required and candidates from K-12 or college backgrounds, including fresh graduates, are welcome to apply.

You will support customers through phone, email, and chat by answering inquiries, providing product information, and troubleshooting technical concerns. Training is provided to help you succeed.