Customer Support & Experience Specialist

GDV BUSINESS SERVICES CO.; San Fernando; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary up to 25k PHP

Full-time employment

On-the-job training

Career development opportunities

Health and wellness benefits

Job summary

GDV BUSINESS SERVICES CO. is recruiting a Customer Service Representative to join our team at SM Clark in Pampanga. This full-time role handles customer inquiries across calls, emails and messages, resolving issues and ensuring a positive experience.

The ideal candidate has a high school diploma, 1+ years of call centre experience, strong English communication, and a willingness to work flexible shifts. The position offers a competitive salary up to 25,000 PHP per month and on-the-job training.

Qualifications

• Proven customer service experience in a call centre or similar environment.
• Excellent verbal and written communication in English; Filipino language ability is a plus.
• Proficiency with computer systems and customer management software.

Responsibilities

• Answer incoming calls, emails, and messages professionally.
• Listen to customer concerns and provide prompt solutions or escalate as needed.
• Document interactions and transactions accurately in the system.
• Maintain records of customer accounts and service history.
• Identify upsell or cross-sell opportunities where appropriate.
• Meet performance targets for call handling time and satisfaction.

Skills

Customer service experience

English communication

Active listening

Education

High school diploma or equivalent

Job description

GDV BUSINESS SERVICES CO. is recruiting a Customer Service Representative to join our team at SM Clark in Pampanga. This full-time role handles customer inquiries across calls, emails and messages, resolving issues and ensuring a positive experience.

The ideal candidate has a high school diploma, 1+ years of call centre experience, strong English communication, and a willingness to work flexible shifts. The position offers a competitive salary up to 25,000 PHP per month and on-the-job training.