CSR: Training & Growth at UP Technohub — Flexible Hours

StaffSmart Outsourcing; Valenzuela; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health and wellness

Professional development

Mentorship & guidance

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our UP Technohub team in Quezon City. This full-time role requires no prior BPO experience and includes a comprehensive training program to prepare you for success.

You will handle inquiries by phone, provide professional responses, and ensure accurate documentation of customer interactions. We offer a supportive environment, competitive salary, and opportunities for growth and development.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with diverse customers.
• Problem-solving mindset with ability to think critically.
• Proficiency with computer systems and basic software.

Responsibilities

• Handle inbound and outbound customer inquiries via phone calls.
• Provide accurate, timely, and professional responses to questions and concerns.
• Resolve customer issues efficiently while maintaining courtesy.
• Process transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards and brand guidelines.
• Identify opportunities to improve customer satisfaction and suggest service improvements.
• Collaborate with team members and supervisors to meet targets.
• Maintain confidentiality and handle sensitive information with integrity.

Skills

Communication skills

Active listening

Empathy

Problem solving

Computer skills

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our UP Technohub team in Quezon City. This full-time role requires no prior BPO experience and includes a comprehensive training program to prepare you for success.

You will handle inquiries by phone, provide professional responses, and ensure accurate documentation of customer interactions. We offer a supportive environment, competitive salary, and opportunities for growth and development.