Eastwood - Customer Service Representative Open

Tap Growth ai; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative in the Philippines to deliver exceptional service with expertise and empathy. You will handle inquiries via phone, email, or chat, resolve issues, and continuously learn about products and processes.

The ideal candidate has at least a high school diploma and up to 6 months of BPO experience handling financial accounts, with strong communication skills and the ability to work under pressure in a fast-paced environment.

Qualifications

• High school or senior high school graduate.
• 6 months BPO experience handling Financial accounts (preferred).
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick-thinking abilities.
• Ability to work under pressure with a positive demeanor.
• Willingness to learn new tools, technologies, and processes.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to improve the customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.
• Collaborate with team members to improve processes and achieve goals.

Skills

Communication skills

Problem solving

Work under pressure

Adaptability

Education

High school diploma or equivalent

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart: Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity’s people‑centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle: Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least 6 months BPO experience handling Financial accounts
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.