Onsite Customer Service Pro — Day-1 Benefits & Growth

MicroSourcing International; Cagayan de Oro; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Zusammenfassung

MicroSourcing is hiring a Customer Service Representative to join our onsite team in Cagayan de Oro. You will handle inbound and outbound inquiries via voice, email, and live chat, resolving issues and documenting interactions in our CRM system.

You will meet performance KPIs and escalate complex cases as needed to ensure high-quality service. We offer competitive rewards, healthcare coverage from day one, and opportunities for career growth within a collaborative, inclusive work environment.

Qualifikationen

• Must have excellent written and verbal English communication.
• Strong ability to resolve complaints and de-escalate situations calmly.
• Ability to navigate multiple software systems and CRM databases while communicating with customers.

Aufgaben

• Respond to inbound and outbound inquiries across voice, email, and live chat.
• Resolve customer concerns using company policies and guidelines.
• Document customer interactions and resolutions accurately in CRM/ticketing systems.
• Meet KPIs for quality, handle times, and resolution rates.
• Escalate complex or unresolved issues following established protocols.

Kenntnisse

Communication skills

Problem-solving

Multitasking & CRM navigation

Schedule flexibility

Attention to detail

Tools

Zendesk

Salesforce

Freshdesk

Jobbeschreibung

MicroSourcing is hiring a Customer Service Representative to join our onsite team in Cagayan de Oro. You will handle inbound and outbound inquiries via voice, email, and live chat, resolving issues and documenting interactions in our CRM system.

You will meet performance KPIs and escalate complex cases as needed to ensure high-quality service. We offer competitive rewards, healthcare coverage from day one, and opportunities for career growth within a collaborative, inclusive work environment.