Customer Service Specialist – Impactful Support & Growth

Transcom; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Free Shuttle Service

Job summary

A customer service company in Pasig is looking for a Customer Service Representative (CSR) to enhance customer satisfaction. Responsibilities include handling calls and inquiries, performing back office tasks, and adhering to quality standards. The role includes various benefits such as Day 1 HMO, allowances, and teleconsult services. Ideal candidates should possess strong interpersonal skills, a positive attitude, and a commitment to quality work. Join the dynamic team and thrive in a lively environment.

Qualifications

• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Responsibilities

• Field inquiries and address customer pain points.
• Maintain extensive product knowledge.
• Handle incoming and outgoing calls.
• Perform data input to Clients’ programs.
• Adhere to quality expectations for clients.
• Propose ideas for continuous improvement.

Skills

Positive attitude

Good interpersonal skills

Ownership for quality

Autonomy

High motivation

Flexibility

Job description

A customer service company in Pasig is looking for a Customer Service Representative (CSR) to enhance customer satisfaction. Responsibilities include handling calls and inquiries, performing back office tasks, and adhering to quality standards. The role includes various benefits such as Day 1 HMO, allowances, and teleconsult services. Ideal candidates should possess strong interpersonal skills, a positive attitude, and a commitment to quality work. Join the dynamic team and thrive in a lively environment.