Join Our Team: CSR – Customer Service Representative | Pasay City

Work Avenue and Business Solutions Incorporated; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Pasay City is hiring Customer Service Representatives to handle inbound and outbound calls, assist customers with inquiries, and resolve issues. You will process requests, document interactions, and maintain a positive, professional customer experience while following company policies.

Ideal candidates have excellent verbal and written communication, basic computer skills, and are willing to work shifting schedules onsite in Pasay, including

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Basic computer navigation and typing skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite in Pasay City.
• BPO experience is an advantage but not required.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and concerns accurately.
• Resolve customer issues and provide solutions.
• Process customer requests and account-related transactions.
• Document customer interactions and update records accurately.
• Maintain a positive and professional customer experience.
• Follow company policies, procedures, and quality standards.

Skills

Verbal communication

Written communication

Basic computer skills

Typing skills

Customer service

Problem solving

BPO experience (advantage)

Education

High School diploma or equivalent

Job description

We are hiring Customer Service Representatives in Pasay City to handle inbound and outbound calls, assist customers with inquiries and concerns, process requests, resolve issues, and provide accurate and professional customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and concerns accurately

• Resolve customer issues and provide appropriate solutions

• Process customer requests and account-related transactions

• Document customer interactions and update records accurately

• Maintain a positive and professional customer experience

• Follow company policies, procedures, and quality standards

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• Excellent verbal and written communication skills.

• Basic computer navigation and typing skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite in Pasay City.

• BPO experience is an advantage but not required.

• Willing to work on shifting schedules, including weekends and holidays.