Customer Service Pro: Multichannel Support & Solutions

iSource Solutions Corporation; Pasay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service solutions provider in Pasay is looking for a Customer Service Representative (CSR) to manage customer interactions and ensure satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and experience in customer-facing roles. This position offers an opportunity to grow in a dynamic environment, with a focus on delivering exceptional service across various channels.

Qualifications

• Prior experience in customer-facing roles, especially in call centers, is preferred.
• Familiarity with CRM or ticketing systems is a plus.

Responsibilities

• Manage customer interactions and address inquiries.
• Resolve complaints and ensure a positive customer experience.
• Provide information about products and services.

Skills

Excellent communication skills (verbal and written)

Strong problem-solving abilities

Detail-oriented mindset

Ability to multitask

Basic computer proficiency

Education

Bachelor's degree

Job description

A customer service solutions provider in Pasay is looking for a Customer Service Representative (CSR) to manage customer interactions and ensure satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and experience in customer-facing roles. This position offers an opportunity to grow in a dynamic environment, with a focus on delivering exceptional service across various channels.