Customer Service Pro — Flexible Shifts, High-Volume Support

EXL Service Phillipines; Iloilo City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Iloilo City is seeking a Call Center Representative to provide exceptional service and support. The role involves handling customer inquiries, resolving issues, and maintaining satisfaction. Ideal candidates have strong communication skills and experience in customer service. Flexibility for shifts is required. This position offers an opportunity to develop a rewarding career in a dynamic environment.

Qualifications

• High school diploma or equivalent required, Bachelor's degree preferred.
• Proven experience in customer service or call center roles is an advantage.
• Excellent verbal and written communication skills required.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers with inquiries and complaints.
• Document customer interactions in the CRM system.

Skills

Communication skills

Problem-solving skills

Customer service

Active listening

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM tools

Call center software

Job description

A leading outsourcing company in Iloilo City is seeking a Call Center Representative to provide exceptional service and support. The role involves handling customer inquiries, resolving issues, and maintaining satisfaction. Ideal candidates have strong communication skills and experience in customer service. Flexibility for shifts is required. This position offers an opportunity to develop a rewarding career in a dynamic environment.