Voice Customer Support Agent - Flexible Shifts

DOZ Outsourcing Services OPC; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading outsourcing company based in Iloilo City is seeking a Voice Customer Service Representative to provide excellent support through phone interactions. The ideal candidate should possess strong communication skills, customer service orientation, and a willingness to work flexible shifts. Responsibilities include handling inquiries, providing information, resolving issues, and maintaining high customer satisfaction. Prior BPO experience is a plus, but not mandatory. Join a dynamic team focused on customer excellence.

Qualifications

• Excellent verbal communication skills in English.
• Experience in customer service preferred, but not mandatory.
• Ability to work flexible shifts is needed.

Responsibilities

• Handle customer inquiries professionally via phone.
• Provide product, service, and account information accurately.
• Resolve issues and document calls as per procedures.
• Maintain customer satisfaction and meet performance targets.

Skills

Good verbal communication skills (English)

Customer-service oriented

Ability to multitask

Patience and professionalism

Education

Senior High School Graduate or College level

Job description

A leading outsourcing company based in Iloilo City is seeking a Voice Customer Service Representative to provide excellent support through phone interactions. The ideal candidate should possess strong communication skills, customer service orientation, and a willingness to work flexible shifts. Responsibilities include handling inquiries, providing information, resolving issues, and maintaining high customer satisfaction. Prior BPO experience is a plus, but not mandatory. Join a dynamic team focused on customer excellence.