Remote Customer Support & Solutions Specialist

F6 Global Solutions; Iloilo City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Iloilo City is seeking a Customer Representative to address customer inquiries, resolve complaints, and provide product information. Responsibilities include responding to inquiries, maintaining records, and promoting services. Candidates should have strong communication skills and a high school diploma (Bachelor’s preferred). This role may require shift work in an office or remote setting.

Qualifications

• Education: High school diploma or equivalent, Bachelor’s degree preferred.
• Experience: Previous experience in customer service or a related field is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and recommend appropriate solutions.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Proficiency in using customer service software

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

A customer service firm in Iloilo City is seeking a Customer Representative to address customer inquiries, resolve complaints, and provide product information. Responsibilities include responding to inquiries, maintaining records, and promoting services. Candidates should have strong communication skills and a high school diploma (Bachelor’s preferred). This role may require shift work in an office or remote setting.