Multichannel Customer Support Specialist (Voice & Chat)

YWA HUMAN RESOURCE CORPORATION; Cebu City; On-site; PHP 268,000 - 379,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Training programmes

Work-life balance

Job summary

YWA Human Resource Corporation in Cebu City is seeking a Customer Service Representative (Voice & Non Voice) to join our dynamic team. You will be the voice and face of the organization, delivering exceptional support across voice and non-voice channels, and building lasting client relationships.

Your role involves resolving issues, ensuring customer satisfaction, and contributing to the success of our customer service operations within Advertising, Arts & Media.

Qualifications

• Clear and professional verbal and written communication is required.
• Empathy and active listening help resolve customer issues effectively.
• Typing speed of 40 WPM or higher supports non-voice interactions.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to enquiries via email, chat, and non-voice channels promptly.
• Resolve complaints, ensuring satisfactory outcomes and adherence to standards.
• Process requests, orders, and transactions accurately and securely.

Skills

Communication

Empathy

Typing 40 WPM

Multitasking

Time Management

CRM Software

Adaptability

Education

High School Diploma

Customer Service Certification

Tools

CRM Software

Job description

YWA Human Resource Corporation in Cebu City is seeking a Customer Service Representative (Voice & Non Voice) to join our dynamic team. You will be the voice and face of the organization, delivering exceptional support across voice and non-voice channels, and building lasting client relationships.

Your role involves resolving issues, ensuring customer satisfaction, and contributing to the success of our customer service operations within Advertising, Arts & Media.