Call Center Reservations & Guest Services Agent)

Antasis Inc.; Murcia; In loco; PHP 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Antasis Inc. in the Philippines is seeking a guest services professional to manage high-volume reservations and provide exceptional service. You will help guests with bookings and changes, and ensure a smooth guest experience while leveraging hospitality knowledge and basic Excel skills. SevenRooms experience is a plus.

You will communicate with guests via phone, email, and chat, aim to resolve concerns professionally, and contribute to a supportive and growth‑oriented team environment.

Competenze

• Fluent English with strong communication skills.
• 1–3 years in hospitality, hotel reservations, guest services, or BPO.
• Experience speaking with American customers.
• Knowledge of hotel operations and guest relations is essential.
• Strong customer service and problem-solving abilities.
• Basic Microsoft Excel skills; willingness to learn reservation systems.

Mansioni

• Manage high volume of calls and reservations via phone, email, and chat.
• Assist guests with bookings, changes, and special requests.
• Deliver exceptional guest service.
• Resolve guest concerns professionally.

Conoscenze

Excellent English communication

Hospitality experience

American customer interactions

Guest relations knowledge

Customer service

Excel basics

Strumenti

SevenRooms

Descrizione del lavoro

We're looking for someone who has:

• Excellent English communication skills


• 1–3 years of experience in hospitality, hotel reservations, guest services, or BPO


• Experience speaking with American customers


• Hotel operations & guest relations knowledge is a MUST


• Strong customer service and problem-solving skills


• Basic Microsoft Excel skills


• Willingness to learn reservation systems (SevenRooms is a plus!)

What You'll Do:

• Manage high volume of calls and reservations via phone, email, and chat


• Assist guests with bookings, changes, and special requests


• Deliver exceptional guest service


• Resolve guest concerns professionally

Competitive salary, career growth, and a supportive team.