Customer Service Officer (Dayshift, Onsite)

Jobs360; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Day 1 HMO

Unlimited Coffee

Free Parking

Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Shore360 is hiring a Customer Service Officer for dayshift onsite in the Philippines to support Australian and American clients. You will handle inquiries via email and chat, process orders, and coordinate with logistics and internal teams to resolve issues.

Ideal candidates have 2–3 years of admin experience and 2–5 years in customer service, with proficiency in ERP/CRM and cloud-based systems. Shore360 offers Day 1 HMO, free parking, and engaging monthly events.

Qualifications

• 2–3 years of administration experience supporting Australian or American companies.
• 2–5 years of customer service experience.
• Experience with ERP or CRM systems.
• Experience with cloud-based business systems.
• Experience with order processing or sales support.

Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication platforms.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Tools

Microsoft Excel

Microsoft 365

Cloud-based business systems

CRM systems

ERP systems

Online chat platforms

Job description

Customer Service Officer (Dayshift, Onsite)

About the job Customer Service Officer (Dayshift, Onsite)

About Shore360

Shore360 is a 100% Australian-owned BPO firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

Roles and Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Required Experience

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Proficient With

• Microsoft Excel
• Microsoft 365
• Cloud-based business systems
• CRM systems
• ERP systems
• Online chat platforms

Experience Advantage

• QAD ERP or other manufacturing ERP experience.
• HubSpot or advanced CRM experience.
• Freight, logistics coordination, or shipping experience.
• Experience with freight negotiation and coordination.
• Electronic Data Interchange (EDI) experience.
• Experience supporting manufacturing or supply chain operations.
• Learning Management System (LMS) experience.

QAD experience is highly desirable but not essential. Candidates with strong experience using other ERP systems may be considered and trained on QAD.

Shore Xtra Perks

• Day 1 HMO Coverage
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays