Onsite Dayshift Customer Service & Logistics Coordinator

Jobs360; Philippines; Sur place; PHP 290 000 - 424 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO

Unlimited Coffee

Free Parking

Monthly Events

Referral Incentives

Statutory Benefits

Résumé du poste

Shore360 is hiring a Customer Service Officer for dayshift onsite in the Philippines to support Australian and American clients. You will handle inquiries via email and chat, process orders, and coordinate with logistics and internal teams to resolve issues.

Ideal candidates have 2–3 years of admin experience and 2–5 years in customer service, with proficiency in ERP/CRM and cloud-based systems. Shore360 offers Day 1 HMO, free parking, and engaging monthly events.

Qualifications

• 2–3 years of administration experience supporting Australian or American companies.
• 2–5 years of customer service experience.
• Experience with ERP or CRM systems.
• Experience with cloud-based business systems.
• Experience with order processing or sales support.

Responsabilités

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication platforms.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Outils

Microsoft Excel

Microsoft 365

Cloud-based business systems

CRM systems

ERP systems

Online chat platforms

Description du poste

Shore360 is hiring a Customer Service Officer for dayshift onsite in the Philippines to support Australian and American clients. You will handle inquiries via email and chat, process orders, and coordinate with logistics and internal teams to resolve issues.

Ideal candidates have 2–3 years of admin experience and 2–5 years in customer service, with proficiency in ERP/CRM and cloud-based systems. Shore360 offers Day 1 HMO, free parking, and engaging monthly events.