Customer Service Officer (Dayshift, Onsite)

Shore 360; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Day 1 HMO Coverage

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs: Photography, •

Engaging Monthly Events

Referral Incentives

Maternity, Paternity, and Solo Parent

Job summary

Shore360 is a 100% Australian-owned BPO firm based in the Philippines that provides staffing and administrative support for international clients. The role involves handling customer service and administrative tasks for Australian and American clients, with emphasis on order processing, data entry, and coordinating with internal teams.

The ideal candidate has 2–5 years in customer service and administration, and experience with cloud-based systems, ERP, or CRM platforms.

Qualifications

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Skills

Administration

Customer service

Order processing

Sales support

Tools

Microsoft Excel

Microsoft 365

ERP systems

CRM systems

Cloud-based systems

Online chat platforms

Job description

About Shore360

Shore360 is a 100% Australian-owned BPO firm based in the Philippines, providing customized staffing and administrative support for international companies. We support clients across recruitment, HR, IT, administration, and office facilities, allowing them to focus on their core business.

Roles and Responsibilities

• Provide customer service and administrative support to Australian or American clients.
• Manage customer enquiries through email, online chat, and other communication channels.
• Process and maintain customer orders, requests, and account information.
• Coordinate with internal teams, customers, suppliers, and logistics providers to resolve issues.
• Monitor order status, deliveries, ETAs, and other customer requirements.
• Assist with freight and logistics coordination, including follow-ups and negotiations.
• Process and manage information through ERP, CRM, and cloud-based systems.
• Maintain accurate customer records and ensure timely updates across systems.
• Support data entry, reporting, documentation, and general administrative tasks.
• Identify and elevate customer issues, delays, discrepancies, and urgent requests.
• Ensure customer enquiries and administrative tasks are completed accurately and within required deadlines.

Required Experience

• 2–3 years of administration experience supporting an Australian or American company.
• 2–5 years of customer service experience.
• Experience in customer service administration, order processing, or sales support.
• Experience working with cloud-based business systems.
• Experience with ERP or CRM systems.

Proficient With

• Microsoft Excel
• Microsoft 365
• Cloud-based business systems
• CRM systems
• ERP systems
• Online chat platforms

Experience Advantage

• QAD ERP or other manufacturing ERP experience.
• HubSpot or advanced CRM experience.
• Freight, logistics coordination, or shipping experience.Experience with freight negotiation and coordination.
• Electronic Data Interchange (EDI) experience.
• Experience supporting manufacturing or supply chain operations.
• Microsoft Visio experience.
• Learning Management System (LMS) experience.
• Customer Service Administration experience.

QAD experience is highly desirable but not essential. Candidates with strong experience using other ERP systems may be considered and trained on QAD.

Shore Xtra Perks

• Day 1 HMO Coverage
• Fixed Weekends Off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge
• Social Passion Clubs: Photography, Dance, Fitness, Book, Music
• Engaging Monthly Events with prizes and rewards
• Referral Incentives
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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