Customer Service Officer(Day Shift)

V-Call Center Link Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service provider in Makati is seeking individuals for a hybrid customer service role. Candidates should have a minimum of 1 year of experience in a voice account and be open to High/Senior High School graduates. The position involves managing a high volume of inbound inquiries and providing top-notch service. This is a full-time opportunity with a commitment to excellence.

Qualifications

• Minimum 1 year of experience in a voice account.
• Open to SHS graduates or higher education.
• Amenable to work onsite.

Responsibilities

• Handle high volumes of inbound customer inquiries.
• Resolve customer issues efficiently aiming for first-contact resolution.
• Manage client communication and complete tasks within timeframes.

Skills

Customer service excellence

Effective communication

Problem solving

Education

High School/Senior High School graduate

Undergraduate

Associate degree

Bachelor's degree

Job description

Hybrid - Makati | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

• Handle high volumes of inbound customer inquiries and follow up with timely, high-quality service.
• Resolve customer issues efficiently, aiming for first-contact resolution and meeting service standards.
• Manage client communication and complete assigned tasks within agreed timeframes and quality expectations.

Qualifications

• Open to SHS graduates, undergraduate, associate degree holders or bachelor's degree holders.
• Minimum 1 year in a voice account
• Amenable to work onsite

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

• Withholds your ID
• Requires you to provide a guarantee or collects property