Customer Service Officer

Credit Corp; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Wellbeing programs

Free fresh fruits

Job summary

Credit Corp Financial Services (CCFS) in Makati City is seeking a Customer Service Officer to support customers throughout their loan applications, respond to inquiries, collect information, and complete verification activities. You will engage with customers across multiple touchpoints to ensure applications are processed efficiently while delivering a seamless customer experience.

You will work onsite in our Makati office, guiding customers through the loan process, assisting with

Qualifications

• Experience in customer service or contact centres is beneficial.
• Strong communication and interpersonal skills are essential.
• Problem-solving mindset with a proactive approach to customer issues.
• Comfort with using technology and learning new systems.
• Fresh grads are encouraged to apply.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information via phone and other channels.
• Guide customers through the loan application process and assist with required documentation.
• Complete verification activities to support efficient assessment of applications.
• Manage inbound and outbound customer interactions while maintaining a high standard of service.
• Collaborate with internal teams to resolve issues and ensure a seamless experience.
• Maintain accurate records and document customer information.
• Contribute to customer experience initiatives and team goals.

Skills

Communication skills

Problem-solving

Teamwork

Technology proficiency

Customer service experience

Job description

Customer Service Officer - Philippines

Makati City | Full-Time | Day Shift

Kick-start your career in Financial Services with a company that invests in your development and promotes from within.

Top 3 Reasons to Join Us

• Build a career, not just a job, with clear pathways to progress, learn new skills and take on bigger opportunities.
• Grow your confidence and capability through hands-on coaching, structured development and ongoing support.
• Play an important role in helping customers move forward with financial confidence.

Role Purpose

As a Customer Service Officer, you'll support customers throughout their application journey by responding to enquiries, collecting required information, and completing verification activities. You'll engage with customers across multiple touchpoints to ensure applications are processed efficiently while delivering a seamless customer experience. Through effective communication, attention to detail, and problem-solving, you'll help customers access the products and services they need.

What Your New Job Involves

• Respond to customer enquiries and provide timely, accurate information over the phone and through other communication channels.
• Guide customers through the loan application process and assist them in completing required documentation.
• Complete verification activities to support efficient assessment of customer applications.
• Manage inbound and outbound customer interactions while maintaining a high standard of service.
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience.
• Maintain accurate records and ensure customer information is documented appropriately.
• Contribute to customer experience initiatives and support team performance objectives.

Who You Are

• Good to have prior experience in customer service, contact centres, retail, hospitality, financial services, or another customer-focused environment (Fresh grads are also encouraged)
• Strong communication skills with the ability to build rapport and engage confidently with customers.
• A solutions-focused mindset with the ability to investigate enquiries and identify positive outcomes.
• Confidence using technology and learning new systems and processes.
• A proactive approach to teamwork, continuous learning, and delivering great customer experiences.
• Available to work onsite in our Makati office.
• Willing to work on public holidays when required, with applicable premium pay.

What We Can Offer You

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Day Shift
• Competitive salary package and performance incentives
• HMO coverage from Day 1 and wellbeing support programs
• Free fresh fruits weekly
• Structured onboarding, training and career development opportunities
• Employee Assistance Program (EAP) and employee engagement initiatives
• Career progression opportunities within a growing global organisation
• Modern office facilities and a collaborative, high-performing culture
• Complimentary breakfast and fresh fruit
• Group life insurance and retirement benefits

Additional Requirements

To support onboarding, successful applicants should have:

• SSS, PhilHealth, Pag-IBIG, and TIN numbers
• At least two valid government-issued IDs

About Us

Credit Corp Financial Services (CCFS) is the consumer lending division of Credit Corp Group. Through our range of customer-focused lending products, we help customers access fair, responsible and transparent credit solutions that support their financial needs.

Credit Corp Group is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

Diversity, Equity & Inclusion

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including members of the LGBTQIA+ community, people of all ages and people living with disability.