Customer Relations Associate - Collections

Credit Corp; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Flexible hours

Training provided

Life insurance from Day 1

HMO from Day 1

Job summary

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. We are recruiting a Customer Relations Associate - Collections to contact customers with overdue accounts, understand their circumstances and negotiate repayment arrangements.

Join our frontline team and grow your skills in communication, negotiation and problem-solving while contributing to a culture of support and professional development.

Qualifications

• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• Solutions-focused mindset with ability to understand individual circumstances and identify positive outcomes.
• Confidence using technology and learning new systems and processes.

Responsibilities

• Contact customers to establish communication, investigate outstanding balances and understand their circumstances.
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives.
• Build trust and rapport with customers through professional and empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Job description

Join our frontline team and build valuable skills in communication, negotiation and problem-solving while creating a long-term career.

Shift | Day shift

Why join us?

• Grow your confidence and capability through hands-on coaching, structured development and ongoing support.
• Enjoy the satisfaction of seeing your hard work translate into both financial rewards and career progression
• Join a culture where collaboration, connection and support are part of everyday life.

What is the role of a Customer Relations Associate - Collections?

As a Customer Relationship Associate, you will find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayment arrangements. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

You will serve as the frontline of our debt collection operations, playing a vital role within our organization.

• Contact customers to establish communication, investigate outstanding balances and understand their circumstances.
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives.
• Build trust and rapport with customers through professional and empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

What are we looking for?

• Willing to work full time in the office (Onsite)
• Can work on weekends (consecutive days off via rostered team shift) & holidays with premium pay
• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes.
• Confidence using technology and learning new systems and processes.
• Must have authenticated SSS, Philhealth, Pagibig, TIN numbers and valid IDs prior to applying

What's in it for you?

• Flexible AU/NZ hours ( Day Shift)
• Paid, comprehensive training
• Free breakfast and fresh fruit
• Life insurance from Day 1
• HMO from Day 1, plus dependent coverage based on tenure
• Retirement benefits to help secure your future
• Strong career growth and development opportunities
• Competitive salary + tax-free allowances with periodic performance increase
• A workplace that genuinely supports work-life balance and a great culture

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including members of the LGBTQIA+ community, people of all ages and people living with disability.

Grow your career with our Collections Team!